Have any questions? See some of our most frequently asked ones below.

Frequently Asked Questions

Is Buy First Nations owned and operated by First Nations people?

Yes! Buy First Nations is a 100% First Nations-owned and operated business, and every purchase directly supports an Aboriginal-owned enterprise committed to creating opportunities for First Nations people, businesses and communities.

Can I get an invoice for my business, school, or organisation?

Yes, easily! The simplest way is to place your order through our shop and select the"Invoice to business"option at checkout. Pop in your billing details (made out to you or your organisation) and we'll email you a tax invoice with everything your finance team needs - full order details, billing details, GST and our payment details, all in the one document. Nothing further required from your end.

When will my order be shipped?

Unless Express Post has been selected, orders generally leave our depot twice each week. You’ll receive a shipping confirmation and tracking details once your order has been dispatched.

Does Buy First Nations ship internationally?

Yes, we do! Alongside Australia, we currently ship to New Zealand and the United States. Postage is worked out at checkout based on your delivery address. Just keep in mind that international parcels can take a little longer and may be subject to your country's customs or import rules.

How do I get help or ask a question?

You can contact our team by email or phone using the details provided on our website.

If we’re unable to answer your call, please don’t worry. Leave us a message and we’ll usually get back to you the same day.